Privacy Policy

1. Introduction

Bequesta ("we", "us", "our") is an estate records and legacy organisation practice based at 110 Silom Road, Silom, Bang Rak, Bangkok 10500, Thailand. We take the privacy of our clients and website visitors seriously. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you hold under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

This policy applies to our website at bondwisee.world and to all personal data collected during enquiries, bookings, and service sessions.

Questions about this policy should be directed to [email protected].

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact data: name, email address, phone number, provided via our enquiry form or during booking.
• Session data: information you share during an organisational session, including document inventories and written intentions. This data is for your use and belongs to you.
• Usage data: browser type, pages visited, time on site, collected via analytics cookies if you have consented.
• Communication data: records of email and phone correspondence with us.

We do not collect financial account numbers, national ID numbers, or sensitive personal data beyond what is necessary for the organisational services we provide. Any such information shared incidentally during a session is noted only as directed by you and held only in the materials we return to you.

3. Legal Basis for Processing

Under the PDPA, we process your personal data on the following grounds:

• Contract performance: to deliver the service you have engaged us to provide.
• Legitimate interests: to respond to your enquiries and maintain records of our correspondence.
• Consent: for analytics cookies and any optional marketing communications, where you have given explicit consent.
• Legal obligation: where we are required to retain records by applicable Thai law.

4. How We Use Your Data

• To respond to enquiries and confirm bookings.
• To prepare for and conduct sessions — for example, sending pre-session checklists.
• To communicate session summaries and follow-up notes.
• To send service updates or session reminders where you have requested these.
• To analyse how our website is used, in aggregate, where analytics consent has been given.

We do not sell, rent, or trade your personal data. We do not use it for advertising. We do not use automated decision-making that has legal or similarly significant effects on you.

5. Data Retention

We retain contact and communication data for up to two years after your last interaction with us, unless you request earlier deletion or we are required by law to hold it for a specific period. Session notes and inventory documents are returned to you at the end of the session. We do not retain copies beyond a brief quality-assurance period of thirty days, after which they are securely deleted unless you have agreed to ongoing retention as part of the Records Continuity Programme.

6. Data Sharing

We share your data only in the following limited circumstances:

• Service providers: hosting and email providers who process data on our behalf under data processing agreements. These include cloud hosting services within ASEAN or the EU with adequate data protection standards.
• Legal requirements: if required by Thai law, a court order, or a regulatory authority.

We do not share session content, inventory notes, or intentions records with any third party without your express written instruction.

7. Data Security

We apply appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption on our website.
• Password-protected, access-controlled storage for digital correspondence.
• Physical security at our office for any paper records.
• Limited staff access on a need-to-know basis.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within seventy-two hours and inform you without undue delay in accordance with the PDPA.

8. Cookies

Our website uses cookies. Essential cookies are necessary for the site to function and are always active. Optional analytics and preference cookies are used only with your consent. You can manage your preferences at any time via our Cookie Policy page.

9. Your Rights Under the PDPA

As a data subject under Thai law, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate data.
• Erasure: request deletion of your data where there is no legitimate basis for retention.
• Portability: receive your data in a structured, commonly used format.
• Restriction: request that we limit how we use your data in certain circumstances.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

You may also lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your rights have been infringed.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any sites you visit.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this URL. Material changes will be communicated by email to clients with active engagements. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For all data-related enquiries: [email protected]

Postal address: Bequesta, 110 Silom Road, Silom, Bang Rak, Bangkok 10500, Thailand

Phone: +66 81 740 6295